Privacy Rights in Houston, TX 77069
Last Updated: 9/2/2026
Details We Receive During Water Damage Help
Houston Water Damage Pros collects information you choose to share when requesting emergency water extraction or drying. This may include your name, phone number, email address, property address, preferred appointment time, and details about the water problem. Photos, notes, and other information included in a form submission may also be received.
We use the service address to understand where help is needed and plan technician access. Appointment details help us confirm timing, prepare for the visit, and follow up afterward. We may also collect payment-related details through a payment provider when you purchase services; we do not need to store full payment card numbers ourselves.
Our website may receive technical information such as browser type, device details, pages viewed, and general usage data through basic analytics. We collect only information reasonably needed to answer requests, provide service, maintain records, and improve website function.
Ways Customer Information Supports Service
Houston Water Damage Pros uses customer information to respond to calls, emails, and online forms; confirm appointments; send arrival updates; and coordinate emergency water extraction or drying work. Service details help our team understand the property issue, prepare equipment, document work, and answer follow-up questions.
We may use contact details for service reminders, invoices, warranty questions, and other messages connected to a request. Payment information may be handled by a payment processor so transactions can be completed and recorded. We may also review general website activity to fix errors and make pages easier to use.
Houston Water Damage Pros does not sell personal information. We share information only as needed with people or companies supporting scheduling, payment, website operation, communications, or lawful business requirements. We do not use customer details for unrelated purposes without permission, unless a legal obligation requires it.
Outside Services That Help Run Our Website
Houston Water Damage Pros may use outside tools for scheduling, payment processing, communications, website hosting, security, and analytics. These services can receive limited information needed to perform their assigned function. For example, a scheduling service may need your name, contact details, property address, and requested time, while a payment service may process transaction information.
Analytics tools may receive technical details about visits, such as browser type, device information, pages viewed, and general location. Their use is limited to understanding website performance and visitor activity. We do not authorize these tools to sell your service request information.
Each outside provider has its own privacy policy, security practices, and choices for managing information. We encourage you to review those policies before submitting details through an integrated form or payment page. Houston Water Damage Pros selects tools based on business needs and shares only the information reasonably required for the related task.
How Website Cookies Function
Our website may use cookies and similar browser storage for basic functions, such as keeping pages working, remembering limited settings, and helping protect forms. We may also use analytics cookies to understand which pages receive visits, how long pages load, and whether website features work as expected.
These cookies do not track you for advertising, build an advertising profile, or support targeted ad campaigns. Information collected through analytics is used in a general form to improve site operation and content. Some cookies may be placed by a service that supports scheduling, payment, security, or analytics, and that service may describe its practices in a separate privacy policy.
You can manage or block cookies through your browser settings. Blocking some cookies may affect forms or other basic website functions. Browser controls differ by device and program, so check the help settings for the browser you use. Continuing to use the website with cookies enabled permits the limited functions described here.
When Records May Be Removed
Houston Water Damage Pros keeps information only as long as it serves a business, service, legal, or safety purpose. Form submissions and messages are generally retained while a request is being reviewed, scheduled, completed, or resolved. After that, related records may be kept to answer later questions, manage warranties, verify completed work, support accounting, or meet insurance, tax, licensing, and other compliance needs.
Service records may include property details, appointment notes, invoices, photos, and work history. The length of storage depends on the type of record and the reason it is needed. Analytics information may remain in a broader or less identifiable form for website performance review.
You may ask us to delete personal information, subject to records we must keep for legal, accounting, warranty, dispute, or safety reasons. We may also remove information that is no longer needed under our normal record practices. Requests are reviewed before deletion to protect customers and prevent accidental loss of necessary records.
Questions, Corrections, and Privacy Requests
You may ask Houston Water Damage Pros to provide access to personal information we hold about you, correct inaccurate details, or delete information that no longer needs to be kept. Some records may remain when retention is required for legal, accounting, warranty, dispute, or service purposes. We may request enough information to confirm your identity before completing a privacy request.
To ask a question or submit a request, call (213) 871-1188 or email [email protected]. Written correspondence may be sent to:
Houston Water Damage Pros 3040 Post Oak Blvd, Suite 150 Houston, TX 77056, USA
Please describe the information or record involved and the action you want us to take. We will review your request and respond within a reasonable period. If your request concerns a recent emergency water extraction or drying visit, include the service address or appointment details so we can locate the correct record.